success story
sucess story

How a beauty brand took their listening skills to the next level for their massive Stranger Things collab

It's called social commerce 😉

How a beauty brand took their listening skills to the next level for their massive Stranger Things collab

After polling their community and asking them, "who would most like us to collab with next?" beauty brand Merci Handy had to deliver on what the majority of their audience asked for, a project with Netflix's Stranger Things.

the problem

After nailing down the partnership with the fan-favorite series, Merci Handy was looking to keep the conversation going in a more intimate and innovative way at scale.

the strategy

After teasing their coming collaboration through multiple Instagram in-feed posts and stories, Merci Handy launched a special campaign with Drop. Merci Handy gave VIP access to their exclusive release with Netflix hit Stranger Things to all who DM'd an upside-down smiley 🙃, a nod to the show. Building up excitement with their community through multiple re-engagements, the brand shared teasers to the coming drop, along with an exclusive IG filter promoting user-generated content and awareness. After nurturing these subscribers through a series of touchpoints, Merci Handy tied off this IG DM campaign with early access to all.

the solution

Launching a successful first IG DM campaign, the beauty brand was able to connect one-on-one with their audience, in a new and automated way. Knocking their numbers out of the park, 88% of those who initially DM'd the brand completed the onboarding and signed-up, with an overall 74% engagement across each touchpoint. The kicker was when they sent out their drop, with 60% of their new IG DM audience engaging with the release.

key metrics

88% fully onboarded, with a 60% CTR and 74% overall engagement.

the results

Take a big collab to the next level with something small, a DM.

Engagement rate
“Empowering brands around us to be
heard and valued”
Benjamin Benichou
Founder and CEO at Drop

"I spent 10+ years helping DTC brands grow their social audiences and maximize their engagement. They all struggled with moving their followers from social to storefront. Drop is that missing step"

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